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Plantagen Finland Oy, Y-tunnus 1760599-7 (“Plantagen”/” we”/”our”/ “us)) values your privacy and is committed to protecting all your personal data. This privacy statement contains information about how Plantagen processes your personal data when you use our website or shop in one of our stores.

Processing of personal data

In order for us at Plantagen to be able to process your personal data, we must have a legal basis. In our processing of your personal data, we follow the rules as set forth in the General Data Protection Regulation (GDPR) act of EU 2016/679.

Plantagen stores your personal data only for as long as it is necessary for the purpose of processing your personal data, and we continuously work with improvements of routines to ensure that we do not store unnecessary data about you and minimize the storage time as far as possible.

Below you can find information about our various purposes in our processing of your personal data, how long the personal data is stored, when any personal data is collected from anyone other than you and which categories of personal data are processed.

Customer care and complaints

Plantagen processes the personal data which you give us when you send us a message thru e-mail, mail, social media, chat, web form or contact us by phone. Remember to not send sensitive personal data on e-mail or open digital channels (chat), as your message will be sent to us in an unencrypted channel. The processing of personal data takes place to the extent it is necessary to process your request, and the personal data is deleted when your case is closed.

Purchase of items or gift cards

When you buy an item or a gift card, you enter into an agreement with Plantagen. In order for you and us to enter into and fulfill the terms as set forth in the agreement, i.e. to carry out the order, pay and handle returns, Plantagen processes personal data consisting of names, contact information and payment information. To be able to fulfil our part of the agreement, you must provide the personal data as mentioned above, if this is missing, the purchase cannot be completed / returned. The personal data is only stored for as long as it is necessary for us at Plantagen to fulfill our contractual obligations and secure your rights in accordance with the agreement.

Certain personal data must be processed by Plantagen to meet the legal obligations as set forth in the accounting legislation. Such personal data may be stored for up to a maximum of 10 years after the completed purchase.

Use of cookies and personalized offers / information

Plantagen also uses your contact information, information about your purchase history and your clicks on our website, to send you offers and information about our news that is related to your purchase, and what you have clicked on or otherwise shown interest in on our website. This processing is based on our legitimate interest in sending you such customized offer / information. However, you may, at any time, withdraw your consent on that we send you these messages. This is done by following the instructions on how to unsubscribe from such a message, or you can contact our customer service and they will help you further in this regard.

You always have the right to withdraw your consent for our basis on sending you personalized offers / information. More information about Plantagen's use of cookies can be found in our cookie statement, or you can send an e-mail to asiakaspalvelu@plantagen.fi for more information

Subscription newsletter

When signing up for our newsletter, you give your consent to Plantagen to process your e-mail address for this purpose. You can withdraw your consent at any time by following the instructions on how to unsubscribe from such a newsletter or contact us at asiakaspalvelu@plantagen.fi, whereupon you will no longer receive our newsletters. Your personal data will then be deleted unless it is necessary for other purposes.

Plantagen customer club

When you register as a member of Plantagen's customer club, you enter into an agreement with Plantagen which gives you certain benefits, i.e. better prices on selected items in our stores, priority for sales and refundable points on everything you buy. Through the membership you get your own account ("My page") where you can see your purchases, receipts and bonus points.

To enter into and fulfill this agreement, Plantagen processes your personal data consisting of social security number, e-mail address, name, gender, address, mobile number, password, purchase history (which products you have purchased, at what price, when and in which store), receipts , collected points and information about your clicks on our website.

The personal data is processed for as long as is necessary to fulfill our contractual obligations to you and our obligation to comply with accounting legislation.

You can, at any time, choose to terminate the customer club agreement by contacting Plantagen at kantaasiakaskerho@plantagen.fi. In that case, your personal data will be deleted without undue delay after we have received your termination, with the exception of such personal data which we must continue to process in accordance with the applicable legislation at any given time.

Transfer and place of processing of personal data

Plantagen will only transfer personal data to third parties to the extent it is necessary to fulfill the purposes as described in this privacy statement. We therefore do not disclose your personal data to a third party for any other purpose.

Plantagen uses service providers who perform certain tasks for us, and who in this context process personal data on our behalf. These service providers offer services and tools for for our business, such as payment services, communication services (e-mail) and postal services. Service providers who process personal data on behalf of Plantagen are bound by data processor agreements that ensure an adequate level of security in the processing of your personal data.

Some third parties / service providers transfer your personal information to, i.e. banks and postal services, and they may have the right or obligation to process your personal data for their own purposes, and are in such cases responsible for the processing of your personal data.

We at Plantagen ensure that persons who are authorized to process your personal data, comply with contractual or statutory duty of confidentiality

Rights and obligations

Right to information and extracts from the register

As a customer of Plantagen, you always have the right to receive information from us whether we process your personal data or not. If applicable, you also have the right to request an extract that contains information about what personal data we process about you, and in what way.

Plantagen will respond to your request on this matter as soon as possible, and in no later than one month after receipt of your request.

Right to correction

If you believe that the personal data we have about you is incorrect or incomplete, then you can request that we correct this.

Right to be deleted

You can also request that we delete your personal data.

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The right to be deleted applies when:

Plantagen no longer need your personal data for the purposes which it was collected or otherwise processed.

The processing of personal data is based on your consent, and you withdraw your consent.

The personal data is processed for direct marketing purposes, and you no longer want such marketing.

If the processing of personal data is based on the Plantagen's or third parties' legitimate interest that does not outweigh your interest in the termination of the processing of the personal data.

Personal data is processed without a legal basis.

Deletion is necessary to fulfill a legal obligation.

However, the right to delete does not apply when the processing is necessary, i.e. to fulfill a legal obligation, to be able to establish, assert or defend legal requirements and for statistical purposes..

Right to limitation of data processing

You have the right to ask us to limit the processing of your personal data if:

- You believe that the personal data is incorrect, for a period that gives Plantagen the opportunity to check if the personal data is correct.

- The data processing has no legal basis, and you oppose the deletion of personal data and instead ask for a restriction on their use.

- Plantagen no longer needs the personal data for the processing, but you need it to be able to establish, assert or defend a legal claim.

- You have objected to the treatment of reasons related to your specific situation, pending a check as to whether the Plantagen's justified reasons outweigh your justified reasons

Right to data portability

If you have provided us with personal data and it is processed with the support of your consent or to fulfill an agreement with you, you have the right to get it in a structured, frequently used and machine-readable format. The right to data portability only applies when the processing of personal data takes place automatically (ie not paper documents) and to the extent that it does not adversely affect the rights of others. Provided that it is technically possible, you also have the right to have the personal data transferred directly to a third party you want.

Right to object

You have the right to object against the Plantagen's processing of your personal data:

- For reasons related to your specific situation, when the processing of data is based on the fact that it is necessary to perform a task of public interest or for purposes related to the legitimate interests of the Plantagen or a third party. The Plantagen will then terminate the processing unless the Plantagen has a legitimate reason to continue the processing which outweighs your interest in ceasing of the processing or the processing being required to decide, exercise or defend legal claims.

- For reasons related to your specific situation, when personal data is processed for statistical purposes, unless the processing is necessary to perform a task of public interest.

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How to claim your rights

To claim your rights, contact Plantagen at the e-mail address / address / telephone number below.

Changes and updates

Plantagen may change this privacy statement. Changes mainly occur due to changes in the privacy legislation, changes in the Plantagen's activities or due to changes in the Plantagen's processing of personal data.

The latest updated version of the privacy statement can always be found on Plantagen's website. If the processing of already collected personal data changes, we will notify you of this.

Contact information and complaints

Questions or complaints regarding the processing of your personal data at Plantagen can be sent toasiakaspalvelu@plantagen.fi , or by post to Plantagen Finland Oy, Hagelstamsvägen 33, 01520 VANTAA

You can also call our customer service at 075-3267714

You also have the right to submit a complaint to the relevant supervisory authority that is responsible for monitoring the application of the GDPR.

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